Frequently Asked Questions

• Where are you calling from?
• One of the most common questions. Although we are based in Nepal we have a U.S number you can reach us. Give us a call at 617-334-6182.
• So, what is it that you will be actually doing?
• We convert your Photoshop, Adobe Illustrator or Fireworks artwork into CSS / (X)HTML code. We also work on: AJAX / JavaScript, CSS, (X)HTML, CSS drop-downs / flyouts, mouseovers, file optimization saving you time and headaches at a fair price.
• How is your work priced?
• To keep things simple, we charge by the page. A new page is any page
  that uses a different layout or provides different content. Just count
  them up when you place your order. Multiple page orders are
  automatically discounted. Software implementation costs are calculated
  by relative to the turnaround time.

  If we come across an unusually complex layout, implementation and/or
  custom scripting requirements or anysome other anomaly, we contact you
  immediately if additional work will be required at our end to deliver
  the results you (and your client want).

• Quantity Discounts?
• Sure, there’s a discount for multi-page projects. You can also pay at the time of your order and save up to 5% as well.
• Do You Design Websites?
• Yes we do design Websites. We charge the project based on its specifications.
• How about web development/programming?
• We work on backend programming. We provide customized solutions based on your requirements.
• Do you do SEO and SEM?
• Yes, the markup is optimized for search engine spiders and semantics, i.e. SEO-friendly based on your marketing needs.
• Do you work in Flash or ActionScript?
• We work on flash sites, banners and actionscripting.
• How will we collaborate?
• We will communicate via phone, email and Instant Messaging. We make sure that we understand your needs and have the process structured so that you are able to comment on the progress.
• How are pages counted when I save the design as a theme?
• The pages are counted on the basis on changes to the design and layout.
• How do you price AJAX stuff?
• Depends a lot on how much the page changes. Let us take a look at it and we’ll let you know the cost.
• How do you deliver your work?
• We will send you the finished CSS/HTML as zipped files.
• Can I send work a page at a time?
• If that works best for you.
  Only thing is you lose out on the quantity discount mentioned above.
  We’re here to work with you so we’ll adapt to your preferences and
  needs. No problem. But do keep in mind that the more you give us
  upfront the faster we can give you feedback and turn everything around
  for you.
• Do you identify AJAX functionality, Flash and other page elements before producting code?
• It’s best if you give us short
  comments about how the design works and we’ll take it from there. We
  don’t want to make any mistakes so best to have all the input we can,
  on the other hand, if we have questions we’ll ask.
• Can you code in other languages?
• Sure can, but please be as specific as you can about requirements because different browsers do
  good or poor jobs of character support for some languages out there.

Submissions Made Easy

• What do you need to process my order?
• • We need the "unflattened" source file (Photoshop or
    Fireworks file) of the page or element you want produced. Give us a
    call if you have questions about format. We handle most so it shouldn’t
    be a problem.
  • Flattened images so we know what the finished page is supposed to look like.
  • Provide any project-specific notes in the space provided on the submission form or in your Photoshop file itself.
  • Font files if you’re using something custom or special.
• Format for Submission
• Photoshop PSD is preferred,
  please. Un-flattened pages. As far as file type, don’t sweat it. We
  handle everything from Illustrator, Fireworks PNG to PowerPoint files.
• What about submitting a finished site that needs rework?
• Zip up the files and send them with your order.
• How do I upload dropdown and flyout menus, rollovers and other effects?
• Maintain a separate layer of
  dynamic elements within the source file you upload. It’ll also help to
  have a flattened image and any special notes regarding your specific
  requirements for that page. Typically there is no extra charge for
  these treatments.
• What about implementation options? I have no idea what’s going on with these options!
• Remember that theme/skin implementation is much more complicated process than basic CSS & (X)HTML production. So be sure of the version of the application are using and
  let us know before we start what version you have otherwise we always
  work with the latest one.

  If we find out after the fact, unfortunately we will sometimes have to change the deadline and the total cost.

  Remember:
  implementation also doesn’t include installation, if you need that
  again let us know up front and provide all the details you need and
  we’ll be happy to help you get your site up.

Testing

• Will the code work on PCs and Macs?
• 100%, for all popular browsers. If you have more specific requirements let us know!
• Got a list of supported browsers, please?

• Opera 9, Safari 1.2+, Firefox
  1.5+ and Internet Explorer 7+. We can retro-engineer to accommodate
  older browsers if needed, please ask us to do so in the details of your order.

Let Us Serve You

• We don’t just create a rendered mirror image of your
  artwork, we enhance your vision using our nearly 6 years of experience
  working on some of the leading sites on the web.
• Can you embed Flash files?

• Sure can. And to ensure that your 100% W3C compliant, we use JavaScript to embed SWF files usually. If your flash
  cannot be indexed by Google (yes Google is actually doing a great job
  of getting content out .swf files now), we can even add a technique to
  embed the copy in the markup for users without Flash (in this case,
  search engines)!

• Can you employ advanced JavaScript into my design?

• Yep. We use it all the time and
  we’ll provide you a quote if you email us the details and some contact
  info. Our coders work with all major JavaScript frameworks and
  techniques.

Payment

• How can I pay?
• We prefer PayPal because it’s easy. We also accept major credit cards.
• When do I pay you?
• We’d prefer an upfront payment if we haven’t established an account and a nice business relationship,
  but it’s up to you. For established customers we offer additional payment options.
• Do you offer discounts?
• Yep, especially if you have ongoing work. The larger the volume, the larger the discount. Let us know what you need.
• Do you accept monthly payments if I’m a regular?
• Yes.
• Can I get a refund if I’m not happy?
• Sure. We offer a 100% refund if
  we miss the deadline without notice. Easy. Before we refund, we’ll do
  everything we can to make you and your client happy.
• What currency do you use?
• United States Dollars.

Privacy

• Will you sign an NDA?
• Yes.
• I don’t want my client to know I outsourced!
• Yes.
• Can I access code and CSS for future changes?
• You bought it, you own it. Nothing is locked so you or any other designer can update the site any time. Try it and see.

Delivery Times

• When are you open?
• We are available from 3 am – 12:00pm EST.
• What do you call a business day?
• Place your order anytime, we’ll start looking at it at the start of the next
  business day (unless you send it in right before the start of
  business). If you can, let us know if an avalanche is headed our way so
  we can schedule time. We like to know ahead of time who’ll be working
  over the weekend, so please request this in advance as it’s not
  included in the basic pricing packages. If you’re planning to send
  through 30 pages to do in one day on a Friday night, a heads-up is
  critical!
• Do you guarantee delivery times?
• We
  never, NEVER miss. Just give us the drop-dead date and we’ll be there,
  if it’s just impossible or out of your budget, we’ll discuss. Also
  remember that designs have have varying complexities to code, so even
  though you may request a specific deadline or expect a price provided

  by the order system, we do have to confirm that your expectations are
  possible before we start. Dedicating resources to rush projects is not
  an issue, however we have to evaluate artwork and requirements before
  we commit to deadlines and pricing.

Fix Its

• Do you do you revisions?
• Typically they’re not necessary, but if we’ve missed something tucked away in the
  design somewhere, we’ll sort it out. That’s what makes us the best in converting artwork to (X)HTML. We work until you are happy. The end.

Ready?

• We are, too. So what have you got? How can we help?
  How can we make you more productive and how can we make your clients
  happy campers. Only one way to find out…
• Drop us a line, provide some contact information and let’s see how we can make some art together.